Electric Bike Company Looking For a Sales/Customer Service Rockstar! (Cambridge (Remote Possible))

(This is a sponsored post)

Well, hello there!

We’re so glad that you’ve come across this ad, as it may be the start of a beautiful [work] relationship!

Does this sound like you:

– Do you have an interest in cycling and green technology and ways that can get more people to drive less and bike more?

– Do you truly enjoy interacting with people and believe that the right interaction with a customer or a vendor can make a world of difference?

– Are you attracted to a flexible working environment, when you have flexible hours and can work remotely (or from an awesome “startup” office surrounded by dozens of other great companies)?

– And, most importantly, do you want to be a part of a small, close knit start up team where your contributions are valued, appreciated and make a real impact?

If the answer is yes, then by all means – keep reading!.

=== Who We Are ===

We are EVELO (www.evelo.com), a Boston-based electric bicycle company that is focused on developing ways to make cycling more accessible to a wider range of the population by removing barriers that keep people from cycling in the first place (hills, age, fitness levels or even arriving to work sweaty).

We are fanatically focused on delivering a wonderful customer experience to everybody who comes in touch with our company, as we believe that a friendly, personal and emphatic customer service is really what makes the customers happy and companies achieve greatness.

We are growing quickly and so we are looking to fill a new Sales & Customer Service part-time position with a bright, ambitious individual who wants a job with direct impact and responsibility.

=== What’s The Job? ===

It’s simple! Help our prospects, customers and dealers have a fantastic experience before and after they start riding an electric bike by delivering great customer service.

This position includes (but not limited to):

– Handling incoming sales and support inquiries by email, live chat and phone;

– Ensuring that customers are having a fantastic experience from the first contact to sale and beyond;

– Participating in outdoor demo events to educate people about electric bikes;

– Helping to grow our Ambassador and Dealer program to develop a stronger presence around the country.

=== What does a typical day at EVELO look like? ===

It certainly varies, but in a course of a day, you may deal with a:

– Prospect who has a few questions about the bikes before they make the purchase and want to talk to somebody about it. You return their call and address their questions.

– Customer who received a bike but has questions about assembly and wants someone to work them through it. So you help them out and then work with the rest of the team to put together ideas for a new video that can help customers assemble the bikes easier.

– Customer is experiencing an issue with the bike after riding it for 6 months and wants help to troubleshoot and resolve it. You get in touch with them, diagnose the issue and schedule a visit to a nearby bike shop to have the problem resolved under warranty.

– Bike Shop wants to receive more information about becoming a dealer. You give them a call to learn more about their needs, let them know what we can offer and schedule to follow up with them in a week.

– A few potential customers who have reached out to us the past week, but haven’t moved forward. So you give them a call or shoot them an email to find out if there is anything else we can do to make it easier.

This is just a small sample of the issues that come in, but they give you a glimpse of what you’d be dealing with on a day-to-day basis. Furthermore, you’ll also be involved in our outdoor demo events where showcase the bikes, offer test rides and educate the public about it.

=== The Logistics: ===

Location: This job is open both for remote applicants and those who wish to work from our office in Cambridge, MA (in Kendall Sq.).

Hours: This job starts off with 20-25 hours per week. Hours are flexible as long as they fit between 9am – 9pm EST.

Ability to work 1 or 2 weekend days is also preferred, although not required (e.g. Saturday through Wednesday or Wednesday through Sunday).

Compensation: You will begin at $15/hour with 2 raises per year.

=== Are You Interested? ===

Wonderful! If you’ve made it this far, we’d love to hear from you. To apply, please submit your resume and cover letter and answer the following questions:

1. What do you think about electric bicycles? If this is the first time you hear about them, do a quick Google search or visit our website for more info.

2. Why do you want this position?

3. What has been some of the best examples of customer service that you’ve experienced (or heard about)?

4. What do you think companies should do to deliver better customer service and where do they fall short?

5. Do you have any experience with bikes or electric vehicle technology? It’s OK, if you do not.

6. What parts of the “What’s The Job” section appealed to you most and why?

7. Anything else about you that we should know about?

Thank you and we really look forward to hearing from you!

Applications should be sent to [email protected] with the subject line: EVELO Customer Service Position.

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Rant: Why I Think Electric Bicycles Are A Big Scam

Lately I have been seeing a lot of the following. Some guys (almost always men) who think they have found the “new thing” get together and start selling electric bikes to people. They don’t actually ride bikes, they don’t even like bikes, they just thought “hey this bike thing is getting popular, you know what would make us a crap load of money, electric bikes!” I am guessing they are thinking that fat/lazy Americans will be more lured towards riding something that moves without much effort. So they contract with some shitty bicycle maker in China, who takes a sub par 40 pound POS mountain bike frame that you can buy at Walmart for $150 and straps an additional 30-40 pounds of batteries and electronics to it, and sells it as the next best thing (for thousands of dollar.)

$5995.00 and 58.5 lbs, 20 mile range what a deal!

There are so many things wrong with this business model. One, because the bicycle is so heavy you NEED to have an electric assist on the damn thing or you wont be going up anything higher than a mole hill. Two Americans are not fat/lazy, they just have never been shown how awesome it is to ride a bicycle. Selling them a super heavy, poorly designed, crapcycle isn’t going to inspire a lifetime of cycling.

$2,399.99 top speed 18mph, weeee!

Oh and did I mention the price…for the “privilege” of carrying around all those heavy batteries, and riding that shitty mountain bike, you get to pay WAY more than you would had you purchased a high end custom bike. I mean why spend $1000 on a very decent road bike, when you can drop $4500 on a super shitty mountain bike with electric assist. I am honestly flabbergasted that anyone would pay what most retailers are asking for electric bicycles.

$1649, 57lbs, top speed 20mph, awesome!

You might say, “But doesn’t this help the environment?” You might argue, “they will be on a bike and not in a car, so umm that’s good right?” No. The batteries are filled with highly toxic materials, the manufacturing process is highly toxic, and the shipping of heavy batteries from china incurs a lot of emissions. Basically take all the environmental impact of creating a bicycle, then strap the environmental impact of a bunch of toxic batteries on top of that. This is a trade off I might be willing to make, if these electric bicycles were better (in any way) than a normal bicycle.

$3,799.00, 53lbs...

In every way these electric bicycles are inferior to a regular bike. They weigh too much, they have short ranges, take energy to recharge, and are so poorly designed that most people will find them falling apart soon after they purchase them. In short these are gimmick products destined to end up in a land fill, or sit unused in a basement.

People will quickly realize that the power in their own legs is far better than any battery on the market. Even if you are riding a heavy city bike you will be better off because after 20 miles on a heavy city bike your bicycle doesn’t suddenly lose functions because the battery died, a heavy city bike doesn’t have a bunch of electronics that can get ruined either.

To be fair, I can think of a couple people who would do well with an electric cycle. Anyone with mobility problems would welcome the freedom that a little electric boost might give, if they can deal with the high price tag, and poor performance, and massive weight. Most people however don’t have mobility problems.

$1,899.99 64lbs top speed up to 15mph depending on terrain

Many people have never ridden a bicycle, and think that its going to be super hard, and that they would do better with a nice battery assist. They are ignorant of the ease and enjoyment of riding a normal old pedal with your legs bicycle. They don’t need any sort of electric assist, but are told that it will open up a world of excitement for them. Ride for miles with out moving your legs! Go up hills without breaking a sweat! At 60+ pounds the only excitement you are going to have with most electric bicycles is the excitement of hearing your spine creak as you try to hoist it up the steps to your house.

Electric bicycles are in my opinion not ready for prime time. They cost too much, are poor quality, are worse for the environment than a normal bicycle, weigh too much, and don’t have the range. Perhaps in the future when batteries magically get light, and electric motors get tiny, and the whole thing gets cheap, and they figure out a way to make it without using toxic materials, then we will be ready for e-bikes. Until then, get on your bike, and move your feet.

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Man Vs Machine: Battle Of The Electric Bicycle

I have seen a couple of these floating around town. Seems that they are becoming ever more popular as people realize they don’t want to pay for gas, but also don’t want to get in shape.

The battle of “heartbreak hill”… Well really it’s two guys on bikes, one on an electric one on a fancy carbon bike, who do you think will win? Watch the Wall Street Journal video below to find out.

Frankly I think electric assist bikes are not a very good fit for many, the man in the video who has one is motivated more by laziness than anything else, but for a select group of people I am sure they will expand the joy of cycling.

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